Reference

How 4dkedai Handles Your Personal Data

This Privacy Policy covers what data we collect when you use 4dkedai, how we store it, and what controls you have over it.

Account data handled securelyLocal payment details protectedYour access rights explainedCookie use disclosedContact path available

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What Data We Collect and Why

4dkedai Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you submit directly — your name, contact details and account credentials. When you make a deposit via Touch 'n Go eWallet, Boost or GrabPay, we record the transaction reference and amount so your account wallet

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reflects the correct balance. We do not store your full e-wallet credentials on our servers; payment processing is handled by the respective payment provider under their own security standards. We also collect session data automatically — pages visited, device type, browser build and general location signal
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— to keep the lobby running correctly on your device. This data helps us detect unusual account activity and maintain session integrity. We do not sell your personal data to third parties. Data is shared only where required by applicable law or where a service provider
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processes it strictly on our behalf under a data processing agreement. Retention periods differ by data type: account records are kept while your account remains active and for a period after closure as required by applicable law. You may request a copy of the data we
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hold, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to retain it. Eligibility and access to our services depend on local law and are available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

We approach data handling with four consistent practices: securing what we store, being clear about cookies, keeping data only as long as needed, and giving you a real path to act on your rights. Each area below covers one of those in plain terms so you know exactly where you stand.

Account Security

Account access is protected by password authentication and OTP verification on login. We flag unusual session behaviour and may temporarily suspend access while we investigate to protect your account.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies help us identify which pages need improvement. You can adjust cookie settings via your browser at any time.

Data Retention

Active account data is retained while your account is open. After closure, we keep records only as long as applicable law requires.

Your Rights

You can request a copy of your stored data, ask us to correct anything inaccurate, or raise an objection to how we process it. Requests are handled through live chat or email and are verified against your registered account details.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to exercise any right under this policy — access, correction or deletion — reach out through one of the channels below. We aim to acknowledge your request within a reasonable timeframe and will tell you if we need additional verification before we can act on it. Account-related queries about payment data from Touch 'n Go eWallet, Boost or GrabPay transactions can also be raised here.

Live Chat Start a chat session from your account dashboard. Describe your data query clearly and our team will escalate it to the right handler without delay.

Email Support Send your request to our support address listed in your account settings. Include your registered email so we can verify and locate your account record.

Account Settings Some data corrections — display name, contact number — can be made directly inside your account profile without contacting support at all.

Privacy Policy — Questions We Get Asked

Here are the questions we receive most often about data handling at 4dkedai. If your question is not covered below, live chat or email support can take it further.

We collect your name, email address, contact number and the credentials you set during registration. No payment card data is stored on our systems; e-wallet deposits via Touch 'n Go eWallet or Boost are processed by the respective provider.

We record transaction references and amounts for account wallet reconciliation, not your full e-wallet credentials. The payment provider handles authentication on their side under their own data standards.

Yes. Submit a data access request via live chat or email using your registered account details. We will verify your identity and provide the relevant data within the timeframe required by applicable law.

We retain records for the period required by applicable Malaysian law after closure. After that retention window, personal data that is no longer needed for legal or reconciliation purposes is deleted or anonymised.

We do not sell your data. It is shared only where law requires it or where a contracted service provider processes it strictly on our behalf — for example, payment processors handling Boost or DuitNow transactions.

Basic details like your contact number can be updated directly in your account profile. For corrections to identity information, contact support via live chat or email so we can verify the change against your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoRainforest Riches App4dkedai App

How 4dkedai Handles Your Personal Data

Security, Cookies, Retention and Your Rights

Account Security

Cookie Use

Data Retention

Your Rights

How to Reach Us About Your Data

Privacy Policy — Questions We Get Asked

01 What personal data does 4dkedai collect when I register?

02 Is my Touch 'n Go eWallet or GrabPay account number stored?

03 Can I request a copy of the data 4dkedai holds on me?

04 How long does 4dkedai keep my account data after I close my account?

05 Does 4dkedai share my data with third parties?

06 How do I update or correct inaccurate personal details?

Privacy Policy

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